WZ is proud to once again be a part of NRF Protect, the annual event bringing together experts in loss prevention, asset protection, digital fraud, and cyber risk to network, learn from each other, and discover the latest in retail security technology.
This year, WZ also has the privilege of hosting an exclusive add-on learning opportunity! Take your conference experience to another level by joining this interactive training scenario.
Interviewers often consider themselves sharp-witted and quick on their feet. However, our immediate reaction to resistance or defensiveness is not generally the most effective or appropriate one. Whether it’s arguing with your significant other, interviewing an ORC suspect or talking to a business partner it is important to balance our emotions with empathy and a strategic approach. This session will help attendees translate the principles of investigative interviewing, de-escalation and rapport development into our everyday conversations. Loss prevention professionals are tasked with difficult conversations daily and this interactive session will provide attendees with a chance to both learn new skills and apply them in real-time.
