Blog

A Senate Hearing, But Nobody is Listening.

Watching the Kavanaugh hearings and subsequent “expert” opinions has me really concerned about the inability of people, from Senators to the average citizen, to be able to independently look at a situation without extreme bias or prejudice. First, I should explicitly state that I have no idea what the...

Think They’re Lying? Think Again.

“Her eyes darted back and forth as if she was thinking of a response…” “Based on her answers and body language it was apparent that she was lying…” “He was closed off and withdrawn, it was clear he wasn’t truthful” “His body language indicated that he was involved” These...

Bridging the Generational Gap Over the Millennial Gorge

One thing that I’ve always emphasized in the training sessions that I provide with Wicklander-Zulawski (WZ) on the WZ Non-Confrontational Method of Interviewing, is the ability to utilize the WZ techniques and theories in every day communication.  The theories weren’t developed to only be utilized during the formal, structured...

Transitioning Your Interview Skills Beyond Loss Prevention

Many loss prevention professionals have built their career on the ability to diffuse conflict with shoplifters and encourage dishonest employees to tell the truth about what they stole.  In fact, our interview skills are often a significant point of pride for us.  It is commonly understood that the techniques...