Blog

Transitioning Your Interview Skills Beyond Loss Prevention

Many loss prevention professionals have built their career on the ability to diffuse conflict with shoplifters and encourage dishonest employees to tell the truth about what they stole.  In fact, our interview skills are often a significant point of pride for us.  It is commonly understood that the techniques...

Whose Side Are You On?

Change.  A scary word, and a difficult concept to grasp for many.  Scarier and more troubling are the following reactions we often hear to a suggestion of change: “If it ain’t broke, don’t fix it” “But that’s the way we’ve always done it” “I’ve been doing this for (X)...

Cultural Interview Lessons From the Road

The WZ Non-Confrontational Interview method has been a part of my career for over 28 years now, and I’m happy to say that I’ve been working for WZ for 19 years.  Through the years much has changed for both myself and WZ.  One of the biggest changes for WZ...

I’m WZ Trained – What’s Next?

One of the most common questions we get at our training seminars on Interview & Interrogation Techniques is: “What’s next?” This is a great question considering attendees just sat through at least a 16 hour program packed with an enormous amount of content. This highly educational information certainly increased...