Return to Training ScheduleWebinar: Managing Conflict through De-Escalation Tactics
| Host: | Wicklander-Zulawski |
| Location: | Online |
| Dates: | June 10, 2024 - June 10, 2024 |
| Times: | 1:00 PM - 2:00 PM |
| Fee: | $139.00 |
The non-confrontational methodology of WZ training has expanded into the difficult and high-pressure setting of conflict resolution and de-escalation. Today’s retail associate, law enforcement officer, loss prevention professional or employee relations expert has often dealt with a disruptive guest, disgruntled employee or a hostile subject. This webinar provides an introductory exploration of a sound approach to conflict resolution and de-escalation. Topics include “The Anatomy of Anger,” “Top Ten De-escalation Tips,” and “Managing Difficult Conversations.”
Chris Norris, CFI
Contact Chris by email at cnorris@w-z.com
Christopher P. Norris, CFI® - Director, WZ Europe, and International Training, in addition to Webinar Director, is a speaker for Wicklander-Zulawski & Associates, Inc. (WZ). Chris has over 30 years of experience in loss prevention and investigative fields, including living and working in the UK for nearly two years. He has trained thousands of human resource, audit, loss prevention, security, and law enforcement professionals on the art of interview and interrogation and has conducted numerous investigations for both private companies and public agencies. Chris has provided interview training throughout North America and on six total continents internationally, including many seminars simultaneously translated into French, Spanish, German, Polish, Portuguese, Mandarin, and Arabic.
Since joining WZ in 2000, Chris has presented at several national meetings including the National Retail Federation (NRF), the Canadian Association of Police Polygraphists, Retail Council of Canada (RCC), Asociacion Nacional de Tiendas de Autoservicio y Departamentales (ANTAD), American Society of Industrial Security (ASIS) and National Child Advocacy Conference (NCAC). He is a regular guest instructor at the Federal Law Enforcement Training Center providing training to the U.S. Immigration and Customs Enforcement Office of Professional Responsibility (ICE OPR), ICE Homeland Security Investigations (ICE HSI), the U.S. Department of State’s Bureau of Diplomatic Security Services, and the Office of Inspector General (OIG) Criminal Investigator and Audit Academies, among others. Chris taught 3-day and 5-day classes at the US Embassy in Kabul Afghanistan on four occasions since 2012. In 2014, Chris delivered a 5-day program for U.S. State Department Foreign Service National Investigators in Brasilia Brazil as well as 3-day courses for USAID’s IG Auditors and Investigators in Manila Philippines, Pretoria South Africa, San Salvador El Salvador, and Frankfurt Germany.
Chris began his career as an Asset Protection Officer for Mervyn’s Department Stores in Phoenix, Arizona. He also held Asset Protection Manager and District Investigator positions with Mervyn’s in Tulsa, Oklahoma. Chris has also held positions as Loss Prevention Manager for Saks Fifth Avenue in Chicago, Illinois and Corporate Loss Prevention Manager and Director of Investigations for Merchants Home Delivery Service, Inc. In that position, he was responsible for all investigations, interviews, and awareness programs throughout North America. He also had the unique task of creating hiring protocol programs and recruiting for the company.
Chris holds degrees in Liberal Arts and Business Management is a member of the American Society for Industrial Security and is a Certified Forensic Interviewer (CFI®).
Host: Wicklander-Zulawski
Location: WZ Virtual Training Zoom Video Conferencing, Virtual Virtual Get Directions
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