Return to Training ScheduleSeminario Web: Recompensa de la Empatía
| Host: | Wicklander-Zulawski |
| Location: | Online |
| Dates: | April 3, 2026 - April 3, 2026 |
| Times: | 02:00 PM - 03:00 PM CST |
| Fee: | $139.00 |
Mostrar comprensión y empatía suele identificarse como la parte más difícil de cualquier entrevista. Demostrar empatía durante el proceso de entrevista puede fortalecer aún más la relación y mostrar respeto hacia el entrevistado, independientemente de sus actos previos. Esto puede lograrse mediante una serie de declaraciones empáticas, al mismo tiempo que el entrevistador demuestra honestidad y transparencia. Este seminario web ofrece una visión sobre la recompensa de la empatía y lo que un entrevistador puede lograr con un enfoque estratégico sólido para comprender, sin justificar las acciones de la persona ni sugerir indulgencia frente a las consecuencias.
Gloria Fausto-Figueroa, CFI
Gloria Fausto-Figueroa, CFI is an accomplished bilingual Spanish instructor with Wicklander-Zulawski & Associates, Inc. (WZ), bringing nearly 20 years of experience in the retail sector. Over the course of her career, Gloria has held leadership roles at well-known organizations such as TJ Maxx, AutoZone, Universal Surveillance Security LATAM, and Advance Auto. She began her career as a store detective and has steadily advanced through various field and corporate positions, where she has led initiatives in investigations, environmental health and safety, and strategic asset protection.
A passionate advocate for women in the industry, Gloria actively supports mentorship programs like JUNTOS and has led women’s affinity groups, empowering others in loss prevention to grow, find their voices, and succeed in the corporate world.
Outside of her professional life, Gloria values quality time with her family, volunteers at her local church, where she works with children, and enjoys running. She is also a dedicated cheerleader for her children’s various activities.
Host: Wicklander-Zulawski
Location: WZ Virtual Training Zoom Video Conferencing, Virtual Get Directions
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