Return to Training ScheduleSeminario Web: Escuchar Para Entender
| Host: | Wicklander-Zulawski |
| Location: | Online |
| Dates: | January 12, 2026 - January 12, 2026 |
| Times: | 02:00 PM - 03:00 PM CST |
| Fee: | $139.00 |
Todo investigador puede caer fácilmente en la trampa de escuchar para responder en lugar de escuchar para comprender. Con frecuencia es demasiado fácil introducir sesgos inconscientes o estar pensando en la siguiente pregunta. En esta sesión hablamos sobre las habilidades de escucha activa y cómo reconocer información verificable, inconsistencias en las declaraciones, y nos enfocamos en las destrezas de escucha mejoradas que todo investigador necesita. Escuchar para comprender ayudará a reexplorar las líneas de tiempo, formular preguntas de seguimiento apropiadas y aportar claridad a las declaraciones obtenidas durante el proceso de entrevista.
Gloria Fausto-Figueroa, CFI
Gloria Fausto-Figueroa, CFI is an accomplished bilingual Spanish instructor with Wicklander-Zulawski & Associates, Inc. (WZ), bringing nearly 20 years of experience in the retail sector. Over the course of her career, Gloria has held leadership roles at well-known organizations such as TJ Maxx, AutoZone, Universal Surveillance Security LATAM, and Advance Auto. She began her career as a store detective and has steadily advanced through various field and corporate positions, where she has led initiatives in investigations, environmental health and safety, and strategic asset protection.
A passionate advocate for women in the industry, Gloria actively supports mentorship programs like JUNTOS and has led women’s affinity groups, empowering others in loss prevention to grow, find their voices, and succeed in the corporate world.
Outside of her professional life, Gloria values quality time with her family, volunteers at her local church, where she works with children, and enjoys running. She is also a dedicated cheerleader for her children’s various activities.
Host: Wicklander-Zulawski
Location: WZ Virtual Training Zoom Video Conferencing, Virtual Get Directions
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