Return to Training ScheduleWebinar: Listening to Understand
| Host: | Wicklander-Zulawski |
| Location: | Online |
| Dates: | February 2, 2026 - February 2, 2026 |
| Times: | 01:00 PM - 02:00 PM CST |
| Fee: | $139.00 |
Every investigator can easily fall into the trap of listening to respond rather than listening to understand. It’s often far too easy to insert unconscious bias or be thinking through your next question. In this session we discuss active listening skills and recognizing verifiable information, inconsistencies in statements and focus on enhanced listening skills necessary to every investigator. Listening to understand will help to re-explore timelines and ask appropriate follow-up questions and add clarity to statements obtained during the interview process.
Wayne Hoover, CFI
Contact Wayne by email at whoover@w-z.com
L. Wayne Hoover, CFI®, is a Senior Partner of Wicklander-Zulawski & Associates, Inc. (WZ) and the Chairman of International Association of Interviewers (IAI), an organization which partners with WZ to offer CFI® preparation training seminars. IAI administers the certification process for qualified investigators to become a Certified Forensic Interviewer (CFI®).
Wayne is a member of the CFI® Advisory Board, as well as Senior Editor and Publisher for the CFInsider Journal. He currently serves on the Board of International Supply Chain Protection Organization (ISCPO), the Board of Trustees for Marmion Academy and is a member of the International Law Enforcement Educators Trainers Association (ILEETA).
Since starting his career with WZ in 1991, Wayne has conducted hundreds of investigations for both the private and public sectors and has led over 1200 seminars on Interview & Interrogation Techniques, both domestically and internationally. He has spoken at numerous national and international conferences including the ILEETA Conference, National Child Advocacy Conference (NCAC), National Retail Federation (NRF), Retail Industry Leaders Association (RILA), Institute of Internal Auditors (IIA), Vistage (a peer mentoring membership organization for CEOs and business owners), Young President’s Organization (YPO), Federal Law Enforcement Training Center (FLETC), Coalition of Law Enforcement and Retailers (CLEAR), numerous Chapters of the Association of Certified Fraud Examiners (ACFE), among many others.
He was a member of the Illinois Fire & Police Commissioners Association for six (6) years and Police Commissioner for the North Aurora, Illinois Police Department. Wayne graduated from Illinois State University in Normal, Illinois where he received a B.S. degree in Criminal Justice. He currently resides with his family in the Chicagoland area.
Host: Wicklander-Zulawski
Location: WZ Virtual Training Zoom Video Conferencing, Virtual Virtual Get Directions
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