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Webinar: Cognitive Interview: Getting the Real Story

Cognitive Interview: Getting the Real Story

Even the most willing interview subject can run into a mental block. The cognitive interview method provides a structured, strategic approach  for extracting more information from a subject while identifying potential concerns within a story or alibi; the more details you obtain, the more accurate you become in determining the legitimacy of the information. This webinar will provide an overview of this structure, helping to overcome biases as well as address active listening, question formulation and  proper questioning techniques during advanced interviewing phases of the cognitive interview.

Webinar: Managing Conflict through De-Escalation Tactics

Managing Conflict through De-Escalation Tactics

The non-confrontational methodology of WZ training has expanded into the difficult and high-pressure setting of conflict resolution and de-escalation.  Today’s retail associate, law enforcement officer, loss prevention professional or employee relations expert has often dealt with a disruptive guest, disgruntled employee or a hostile subject.  This webinar provides an introductory exploration of a sound approach to conflict resolution and de-escalation. Topics include “The Anatomy of Anger,” “Top Ten De-escalation Tips,” and “Managing Difficult Conversations.”

Webinar: The Process and Benefits of Building Rapport

The Process and Benefits of Building Rapport

Rapport is recognized as one of the most critical variables to ensuring a successful interview. But what exactly does it mean and how does it translate into the interview experience? In this webinar, we will walk through adaptive process to overcome challenges to rapport building and understand the conventional definition of rapport, explain its direct connection to the interview and discuss ways to strategically leverage its impact to ensure a non-confrontational, truthful interaction between the subject and the interviewer.

Webinar: Developing Details Beyond the Investigation

Developing Details Beyond the Investigation

Many investigators struggle with exploring the “what else” and “who else” after obtaining an admission. These additional details can be crucial to expanding the scope of an investigation in difficult cases. This webinar provides practical tips on this process: jogging subject memories, noticing indicators of hidden information, listening critically, and formulating questions and rationalizations that can obtain more accurate information from your subject.

Webinar: Empathy Impact

Showing understanding and empathy is often identified as the most difficult part of any interview.  Showing empathy during the interview process can further develop rapport and show respect for the subject, regardless of their prior acts.  This can be accomplished through a series of empathy statements, while also demonstrating honesty and transparency by the interviewer.  This webinar provides insight into the empathy reward and what an interviewer can accomplish with a sound strategic approach to understanding without justifying one’s actions or suggesting leniency from consequences.

Webinar: Handling Difficult Conversations

Handling Difficult Conversations

There are many uncomfortable, high-stress conversations that managers often try to avoid: performance appraisals, disagreement mediation, counseling and coaching sessions, and the like. Removing discomfort from these situations creates an open dialogue between yourself and your associates that can lead to more positive outcomes for all parties. This webinar combines various interview strategies into a structure for confidently approaching difficult conversations and resolving operational concerns.

Webinar: Interview & Identify Better Candidates

Interview & Identify Better Candidates

Hiring the wrong employee can be a costly mistake for your business, leading to reduced productivity, morale issues, and wasted resources. This is why conducting effective pre-employment interviews can be critical to your success. Topics discussed in this webinar include: understanding the limitations of interpreting physical and verbal behavior, identifying areas of concern and exploration, and productive questioning techniques to dig beyond prepared answers.

Webinar: Interviewer Bias

Can a person be unbiased? Generally, no. Everyone has some degree of bias. Through a lifetime of conditioning by schools, religious institutions, families and the media it becomes human nature to assign judgment based on first impressions. For the professional interviewer, biases can be harmful, counterproductive and interfere with the objective pursuit of truth.

In this lesson, we will explore the most common biases encountered by investigative interviewers.  We will suggest ways to identify, avoid and overcome bias in your work, reflecting critically on judgments and being aware of blind spots so individuals can avoid stereotyping and acting on harmful prejudice.

Webinar: Lessons Learned from False Confessions

Webinar: Lessons Learned from False Confessions

Obtaining a false confession would be detrimental to any organization or agency.  In this webinar will help you understand what experts in the field look and listen for during interviews that could trigger untruthful responses.  Additionally, we will discuss the causes and concerns that could lead someone down the path to admitting to something they did not do.  Learn how to mitigate risk and recognize the three different types of false confessions and how to avoid the various tactics that could lead a suspect to falsely confess.

Webinar: Listening to Understand

Every investigator can easily fall into the trap of listening to respond rather than listening to understand.  It’s often far too easy to insert unconscious bias or be thinking through your next question.  In this session we discuss active listening skills and recognizing verifiable information, inconsistencies in statements and focus on enhanced listening skills necessary to every investigator.  Listening to understand will help to re-explore timelines and ask appropriate follow-up questions and add clarity to statements obtained during the interview process. 

Webinar: Obtaining A Solid Statement

Obtaining A Solid Statement

Even the best interviewers can encounter difficulties when it comes time to take the written statement. It is important to understand what elements of the admission should be included in the statement and how to structure the written account. This webinar will focus on addressing common problems in this crucial aspect of any investigative interview, including how to inform your subject on why they would want to write a statement.

Webinar: ORC Interviews

ORC Interviews

Organized Retail Crime (ORC) is a growing problem for the retail loss prevention associate. Proper questioning techniques can help these professionals determine if a shoplifting incident is a crime of opportunity or if the subject may be connected to an organized theft ring. This webinar will focus on developing information from a shoplifter through quick and effective interviews, and noticing physical signs of ORC.

Webinar: Power Report Writing

In many cases, an investigator’s final written report will be the primary basis for any decisions made by a company or prosecutor when deciding the disposition of a case. The completion of a thorough report is critical for documenting the investigative process and may support an investigator through any formal proceeding following an interview. This webinar will review the perils of poor report writing and discuss the top 10 power writing tips.  These tips will help add clarity to the final report and reflect a higher level of thoroughness and professionalism to any investigation.

Webinar: Remote Interviews

Webinar: Remote Interviews (formerly Tackling Telephone Interviewing)

In today's environment, investigators and human resource professionals find themselves conducting interviews by phone or video conferencing more frequently. A properly executed remote interview can increase productivity while respecting social distancing guidelines. Modeled from the highly successful Tackling Telephone Interviewing, the WZ Remote Interviews Webinar covers interviews conducted via telephone or video conferencing.

Webinar: The Investigator's Mindset

The investigator’s mindset must include reasoning to process existing knowledge to draw conclusions, make predications or construct explanations.  This session will help the investigator in preparing such reasoning and understand how the investigative interview can transition logic from abductive to inductive and eventually deductive reasoning.

Webinar: The Walk & Talk Method: Informal Interviews

The Walk & Talk Method: Informal Interviews

An informal “walk & talk” interview is the perfect technique for the investigator who is always on the go. Using skillful questions while performing routine audits, location visits, and similar activities where investigators may find evidence of operational issues or employees with true integrity lapses. This webinar will discuss how to utilize specific questions from the selective interview in a fast-paced environment.

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