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Webinar: Managing Conflict through De-Escalation Tactics
The non-confrontational methodology of WZ training has expanded into the difficult and high-pressure setting of conflict resolution and de-escalation. Today’s retail associate, law enforcement officer, loss prevention professional or employee relations expert has often dealt with a disruptive guest, disgruntled employee or a hostile subject. This webinar provides an introductory exploration of a sound approach to conflict resolution and de-escalation. Topics include “The Anatomy of Anger,” “Top Ten De-escalation Tips,” and “Managing Difficult Conversations.”
Upcoming Classes
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WZ Virtual Training
Video Conferencing, Virtual
June 19, 2026 (1 days)
Jason Adams, CFI
Register Now
Video Conferencing, Virtual
June 19, 2026 (1 days)
Jason Adams, CFI
Register Now
