WHO ATTENDS ELITE TRAINING DAY?

Anyone interested in becoming an elite interviewer should attend. Elite Training Day is the only event of its kind focused on the craft of interviewing

and interrogation.  High-level executives from various disciplines have attended including:  All levels of Loss Prevention/Asset Protection, Law Enforcement, Human Resource Professionals, Inspector Generals, Auditors, Government Officials, Educators.

Elite Training Day 2019 will feature a one-day WZ Masterclass taking place on Tuesday, April 2, 2019 from 9am - 4pm taught by Dave Thompson, CFI. 

Challenge yourself and your skillset by attending the WZ Masterclass.  Participants will add a new interviewing method to their toolkit and be tasked with workshop based scenarios to broaden and elevate their skills.

• Overview of the Cognitive Interview; an essential method for any interviewer that may talk to complainants, witnesses or suspects in attempting to gain more information about an incident
• Translating the Skillset; participants will be tasked with taking their knowledge of non-confrontational interviews and applying it to different verticals including human resources, logistics, C-Suite cases and more
• Workshop Style; participants will be driving the course through interactive, workshop based scenarios including interviewing each other using their new skillset to determine the truthfulness of a statement
• Updates and Evolution of Interviewing; instructor will guide participants through some of the key changes in the WZ methodology over the last few years to minimize liability and the risks of obtaining false confessions

When registering, select the option WZ Masterclass/Attend ETD Member or Non-Member to attend this workshop with Elite Training Day. 

John Diederich, M.A., MBA

John is the Senior Vice President, Operations & Chief Operating Officer at Rush Copley Medical Center.

As both the watchdog and steward of patient resources at Rush Copley Medical Center, John Diederich has proven his mettle in a tough economic environment. He has honed his expertise over the last two decades and has risen through the ranks to become an accomplished strategic thinker, skilled operations administrator and affable leader.

As COO, John oversees the daily clinical, ancillary and support operations of the hospital. This includes the administrative responsibility of the medical center’s $50 million annual capital improvement budget and all medical center construction projects.

He received his Bachelor of Business Administration, specializing in management science from the University of Iowa, where he also earned a Master of Arts degree in hospital and health administration and a Master of Business Administration degree. John has also completed the Advanced Executive Program at the Kellogg School of Management, Northwestern University.

John’s presentation at Elite Training Day is titled “Active Shooter: From Training to Survival (A Hospital COO’s Story).”  In this presentation a hospital chief operating officer tells the story of spending nine months enhancing workplace safety at his organization, training 2,500 employees in active shooter response, and then his personal survival story of putting this training to the test at the Route 91 Concert Shooting in Las Vegas on Oct 1, 2017

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Chris Norris, CFI

Christopher P. Norris, CFI^® - Director, WZ Europe and International Training, in addition to Webinar Director, is a speaker for Wicklander-Zulawski & Associates, Inc. (WZ). Chris has over 30 years of experience in the loss prevention and investigative fields, including living and working in the UK for nearly two years. He has trained thousands of human resource, audit, loss prevention, security and law enforcement professionals on the art of interview and interrogation and has conducted numerous investigations for both private companies and public agencies.  Chris has provided interview training throughout North America and on six total continents internationally, including many seminars simultaneously translated into French, Spanish, German, Polish, Portuguese, Mandarin and Arabic. 

Since joining WZ in 2000, Chris has presented at several national meetings including the National Retail Federation (NRF), the Canadian Association of Police Polygraphists, Retail Council of Canada (RCC), Asociacion Nacional de Tiendas de Autoservicio y Departamentales (ANTAD), American Society of Industrial Security (ASIS) and National Child Advocacy Conference (NCAC).  He is a regular guest instructor at the Federal Law Enforcement Training Center providing training to the U.S. Immigration and Customs Enforcement Office of Professional Responsibility (ICE OPR), ICE Homeland Security Investigations (ICE HSI), the U.S. Department of State’s Bureau of Diplomatic Security Services, and the Office of Inspector General (OIG) Criminal Investigator and Audit Academies, among others.  Chris taught 3-day and 5-day classes at the US Embassy in Kabul Afghanistan on four occasions since 2012.  In 2014, Chris delivered a 5-day program for U.S. State Department Foreign Service National Investigators in Brasilia Brazil as well as 3-day courses for USAID’s IG Auditors and Investigators in Manila Philippines, Pretoria South Africa, San Salvador El Salvador and Frankfurt Germany.

Chris began his career as an Asset Protection Officer for Mervyn’s Department Stores in Phoenix, Arizona. He also held Asset Protection Manager and District Investigator positions with Mervyn’s in Tulsa, Oklahoma.  Chris has also held positions as Loss Prevention Manager for Saks Fifth Avenue in Chicago, Illinois and Corporate Loss Prevention Manager and Director of Investigations for Merchants Home Delivery Service, Inc.  In that position, he was responsible for all investigations, interviews, and awareness programs throughout North America.  He also had the unique task of creating hiring protocol programs and recruiting for the company.

Chris holds degrees in Liberal Arts and Business Management, is a member of the American Society for Industrial Security, and is a Certified Forensic Interviewer (CFI^®).   

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John Fenzel

John Fenzel is a retired senior Army Special Forces officer who has served on battlefields throughout world. He has served on the personal staff of the Secretary of Defense, as a Special Assistant to the Vice President, as a strategic planner for the Chief of Staff of the Army, and as a White House Fellow during the Clinton and Bush administrations.

He commanded a Special Forces Battalion at Fort Bragg, North Carolina and an Army brigade at Fort Knox, Kentucky. In the wake of the 9-11 attacks, he served as Staff Director for Tom Ridge in the Homeland Security Council. He was the principal architect of The Homeland Security Advisory System, our nation’s first public warning system for terrorist threats.

In his 30 years of military service, John has served in numerous command and staff positions around the world. During Operations Desert Shield and Desert Storm, he commanded a Special Forces “A-Team,” training, equipping and advising a Kuwaiti Battalion and accompanying them during the liberation of Kuwait. He has commanded three Special Forces companies, leading the first Army deployments to Pakistan and the Baltic States. In Bosnia, he commanded the special operations teams in the U.S. and British sectors, working closely with the United Nations to secure the indictments and convictions of those responsible for war crimes in Srebrenica. He is the only active duty American military officer to testify at The Hague in support of the International Criminal Tribunal for the Former Yugoslavia (ICTY).

John is a graduate of the Naval War College and the National War College. Born in Iowa and raised outside Chicago, John lives with his wife and three children in Annapolis, Maryland.

John’s presentation at Elite Training Day 2019 is “The Green Beret Way:  Achieving Objectives Unconventionally, ‘By, With and Through.’”
As a retired senior Army Special Forces Officer (“Green Beret”) and author of three novels, John will share his experiences from the West Wing of the White House and the E-Ring of the Pentagon, to the many war and crisis zones he has operated in around the world. Through his telling of stories relating actual events, John will present an operational model he employed that allowed him to help mitigate and resolve crises.  In addition, John’s presentation will address:
•    How to employ a deliberate planning methodology and unconventional techniques to gain access to information.
•    Unconventional methods of living in uncertain, unstable and often denied environments.
•    Employing perceived impartiality and a non-threatening profile to achieve ground truth.
•    The imperative of empowering team members and influencers to gain clarity.
•    The value of demanding, realistic training.

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David Thompson, CFI

David Thompson, CFI^®, is an instructor, Vice President of Operations, and Director of Research and Innovation with Wicklander-Zulawski & Associates, Inc. (WZ).  He is responsible for the day to day operations of WZ, as well as strategic planning in product offerings and the evolution of interview and interrogation content.  David has also served as the Director of Investigations for WZ giving him the opportunity to manage a variety of cases while conducting interviews and consulting on investigations ranging from theft and fraud to sexual harassment and homicide.  As a speaker for WZ, David has created customized training programs, presented at seminars, hosted a variety of webinars as well as conducted live broadcasts of training.  He is also an active member of the International Association of Interviews (IAI) and has contributed blogs, video tips and published several articles to support the continuing education of its members.

David is a highly requested speaker who has presented customized training sessions to clients in both the private and public sector.  During his career at WZ, David has presented at public sector training sessions including multiple Organized Crime Conferences, US Customs & Immigrations Services (CIS), NYS Office of Attorney Generals (OAG), Equal Employment Opportunity Commission (EEOC), Chicago PD, Singapore’s Ministry of Manpower and multiple other local, state and Federal agencies.  David has also presented seminars both domestically and internationally for private sector organizations, while also speaking at conferences such as the National Retail Federation (NRF), Retail Risk, CFI Elite Training Day, multiple Human Resources conferences and Employment Law Firms.

While at WZ, David has also played an integral role in the ongoing research and evolution of content and innovative teaching methods.  Developing training that is presented in a virtual broadcast venue, creating more opportunities for distance learning and contributing to some of WZ’s newest technology including a simulated interrogation system are a few of the projects David has been involved in.  David has also worked with members of the Innocence Project, Center for Wrongful Conviction of Youth and other academic partners on behalf of WZ to further the enhancement of interview and interrogation protocols throughout the US.  David has contributed opinions on behalf of WZ for a variety of cases, and has been cited by the Federal Court of Appeals for his involvement on the topic of interview and interrogation.

David attended Canisius College, in Buffalo, New York, where he obtained a Bachelor of Arts in Psychology with a concentration in Criminal Justice.  David was a scholarship cadet of the Army ROTC program and member of the New York National Guard, while also served his community as a volunteer coach for Special Olympics.  David spent a majority of his career holding leadership positions in the private sector leading markets in the Northeast US as well as Canada. David was then appointed to the New York State Police Academy in Albany, New York.  After attending the Academy, David decided to continue to pursue a career in the private sector to follow his passion of training in the field of interviewing and interrogations.

He takes pride in delivering training, providing guidance and being an approachable resource for all clients.  His engaging delivery of a presentation will have a lasting effect on the attendees’ ability to apply the content in a practical setting.

David is a Certified Forensic Interviewer (CFI^®).  To qualify for this distinction, a person must pass a standardized examination, which covers a series of topics regarding the interviewing and interrogation process.  The CFI^® demonstrates understanding of legal aspects of interviewing and proficiency in interview preparation, behavioral, analysis, accusatory and non-accusatory interviewing, documentation, and presentation of findings.  The objective of this certification program is to create comprehensive, universally accepted professional standards combined with an objective measure of an interviewer’s knowledge of those standards.  

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Chris Kelly

Christopher E. Kelly, Ph.D., is an assistant professor in the Department of Sociology and Criminal Justice at Saint Joseph's University in Philadelphia, PA (USA). Dr. Kelly's research has been funded by the High Value Detainee Interrogation Group (HIG), an interagency collaboration established to promote the effective and humane interrogation of detained individuals, as the Principal Investigator or Co-Principal Investigator on research with the Philadelphia Police Department, the Los Angeles Police Department, and most recently, with the Las Vegas Metropolitan Police Department. Dr. Kelly has been published in Law and Human Behavior, Psychology, Public Policy, and Law, and Justice Quarterly, among other outlets, and he is a member of the American Psychology-Law Association (APLS) and the International Investigative Interviewing Research Group (iIIRG).

Host: Chico\'s

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