Message From Dave Zulawski, CFI

By admin
In September 2, 2011
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How Loss Prevention Teams Can Win During the Holiday Season

The holidays from Thanksgiving to New Year’s Day can put the squeeze on already over-worked and under-resourced Loss Prevention teams.

According to Hayes International, “statistics show that retail crime rates increase by 30% during the holidays. Recently, the National Retail Federation reported that 95% of stores have been victimized by retail crime during this six-week period.”

As any Loss Prevention professional knows, with the pressure of gift-buying, the large crowds, and distracted workers, shoplifters are in abundance. With the increased interrogations of potential shoplifters and the increase of pre-employment interviews as the need for seasonal employees sky rockets, this unique time of year demands loss prevention teams to sharpen their interviewing skills.

At Wicklander-Zulawski & Associates (WZ), we understand that it can be difficult to attend a two or three-day seminar.  We also understand that many investigators benefit from training focused on specific aspects of the interview process.  To prepare for the upcoming holiday rush, WZ is offering several online training courses and webinars to freshen your interviewing and interrogation skills at your convenience.

As an additional benefit for attending one of these training courses, re-certification credits are provided for professional designations including the Certified Forensic Interviewer (CFI).

Webinars Include:

  • Telephone Interviewing
  • Handling Difficult Conversations
  • Building Effective Rationalizations
  • Developing Full Confessions
  • Pre-Employment Interviews
  • Behavioral Analysis Interviews
  • Obtaining Written Statements
  • Report Writing Skills
  • Interviewing Shoplift Suspects (ORC)

To view webinar descriptions and register, click here.

Course offerings at the WZ Online Campus include:

  • Interpretation of Behavior
  • Interview and Interrogation Techniques Review
  • Pre-Employment Interviewing
  • Telephone Interviewing
  • Preserving the admissions

For course descriptions and to register, click here.

WZ and the Loss Prevention Academy have partnered to develop 10-hour, online, e-learning courses covering WZ’s proven methods of interviewing and interrogation. WZ Academy offers two 10-hour investigative interviewing courses: Investigative Interviewing for Loss Prevention and Investigative Interviewing for Human Resources/ER. For course descriptions and to register, click here.

WZ has always been committed to providing the latest interview and interrogation techniques to help our partners reach the best possible solution to any situation.  Should you have any questions regarding these webinars or courses, feel free to reach out to one of the Senior Partners here at WZ.  Shane, Wayne and I are always here to help our partners achieve the best for you and the industry.



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