Wicklander - Zulawski and Associates, Inc.

The trusted leader in training for over 25 years.

Telephone Interviewing Techniques

The 1-day WZ Seminar on Telephone Interviewing is designed to enhance the skills of law enforcement professionals to conduct effective and efficient telephone interviews. This interactive course teaches and reinforces the sound fundamentals of investigative telephonic communications with suspects, victims, witnesses and informants. It also provides supplemental training for 911 Operators, Dispatchers, First Responders and Investigators, who must quickly and accurately collect, evaluate and disseminate critical information during their calls.

With today's budget constraints, many departments and agencies are tasking their personnel to do more with less. Gathering pertinent information, collecting actionable intelligence and obtaining admissions by phone reduces costs and increases productivity. Telephone interviews often provide additional details and useful information as the subject is in a more comfortable environment.

Seminar Topics Include:

  • ADVANTAGES / DISADVANTAGES OF TELEPHONE INTERVIEWS
  • WHAT IS A GOOD OUTCOME OF A TELEPHONE INTERVIEW?
  • CHARACTERISTICS OF A GOOD INTERVIEWER
  • CAUSES OF DECEPTION AND NON-COOPERATION
  • ROOM SETTING
  • OVERVIEW OF INTERROGATION FLOWCHART
  • INTERPRETATON OF BEHAVIOR
  • ENTICEMENT QUESTIONS
  • REDUCING RESISTANCE / RATIONALIZATION
  • ESTABLISHING CREDIBILITY
  • HANDLING DENIALS
  • OBTAINING THE ADMISSION
  • BACKING OUT OF THE INTERVIEW
  • WRITTEN STATEMENT AND AUDIO RECORDING
  • VERBAL COMMUNICATION EXERCISES
  • SELECTIVE INTERVIEW TECHNIQUES

Pricing and schedule:
$295.00 per attendee
Save 10% per registration for 5 or more attendees.
Use this coupon code at checkout: 5ORMORE

Click here to download an overview (pdf)

Cancellation Policy

Group discount Policy:  Group discounts apply to registrations for one or more seminars; however, registrations for multiple classes must be placed at one time in order to receive the discount.

No seminars are scheduled at this time.

Wicklander-Zulawski and Associates, Inc. | 4932 Main St., Downers Grove, IL 60515 | (800) 222-7789 fax (630) 852-7081 email- info@w-z.com

© 2009 Wicklander-Zulawski & Associates, Inc.
All material associated with the "Wicklander-Zulawski Non-Confrontational Interview & Interrogation Method" is, unless otherwise stated, the property of Wicklander-Zulawski & Associates, Inc. All rights reserved. Copyright and other intellectual property laws protect these materials. Reproduction or retransmission of the materials, in whole or in part, in any manner, for reasons other than personal use, is strictly prohibited without prior written permission of the copyright holder.