Wicklander - Zulawski and Associates, Inc.

The trusted leader in training for over 25 years.

On-site Training

Presentations

Wicklander-Zulawski & Associates has a variety of presentations prepared to supplement corporate or organization meetings. Expert instructors offer informative, practical information in one hour, two hour and half day formats. These highly regarded presentations can provide a powerful learning experience for large numbers of people in a short amount of time.

Highly sought after speakers and instructors, the expert Certified Forensic Interviewers of Wicklander- Zulawski & Associates, provide an entertaining insightful presentation that is always well-received. Reward your people at their next meeting with a professionally prepared presentation that will leave them talking about the program for years to come.

Contact WZ for additional information about making a presentation to your group, or even creating something special to meet the needs of your organization. Some of the topics available are:


Information, pricing and availability for all presentations can be obtained from Brett Ward, Vice-President of Client Relations, (800) 222-7789 ext. 119 or bward@w-z.com



Measuring and Monitoring Interviewer Effectiveness

How do you measure interviewer performance? Confessions alone?

Let expert Certified Forensic Interviewers from Wicklander-Zulawski & Associates help create a benchmark to measure interviewer performance against. Create a process to coach interviewers and establish best practices for your organization to increase performance and reduce potential liability.

Exciting techniques to measure an interviewer’s development and provide systematic valuable feedback sessions to interviewers dramatically impact growth in a positive fashion. Effective measurement can help identify an investigator's talents and opportunities for growth while creating bench strength for the organization.

The result is powerful communications skills that can be used with anyone, anytime, and anyplace. The end result; not only better interviews, but better more valuable members of your department. Managers learn to coach and nurture talent while line interviewers feel valued and prepared for the next step in their career. A win, win situation for all; company, department, manager and interviewer.

Depending on the needs of the organization the program may contain some or all of the following topics:

  • Discussion of current trends
  • Why monitor
  • Establishing best practices
  • Quality of investigation
  • Evaluating admissions
  • Interviewing best practices
  • Statements
  • Post interview summary

The program can be presented as a short presentation in a one to two hour format to initiate discussion and sell the idea of change to line managers. Depending on the number of attendees this can be done in a focus group setting creating an adult learning situation to create a consensus for change.

***However, implementing a full Monitoring and Measuring Program will require a custom design for each organization taking into consideration its interviewers’ experience, their current performance and the desired change necessary to meet management goals.



See What You See, Hear What You Hear

Too often people miss what they see and hear. This interactive presentation goes beyond the typical interpretation of behavior in order to improve one's observation skills. Through interactive exercises, you will increase your proficiency in observation and enhance your understanding of the pitfalls of interpreting verbal and non-verbal behavior.


Interview and Interrogation Curve Balls

If you do enough interviewing, you will have run up against an interviewing curveball. The situation is not what it seems. How did you handle the curve that was thrown?

Pit your skills against the subject in this interactive presentation designed to test even the most adept interviewer. The end result, new ideas and ways to handle those difficult curveballs we all face during the interview.



Handling Mysterious Cash Disappearances

This interactive program explores the common occurrence of a mysterious cash disappearance with multiple possible suspects. The program will take your people through the stages of the initial investigation using new strategies to remove truthful people from suspicion and narrow the scope of possible suspects. The group, then interactively observes non-accusatory behavioral interviews to further eliminate truthful people from the investigation and focus on the guilty.

Let the WZ Certified Forensic Interviewers lead your group to a new understanding of how to approach and resolve mysterious cash and deposit thefts.



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