December Classes Added in Ft. Lauderdale and Los Angeles! More Info

(Hide This)

Join Our Mailing List

Workplace Investigative Interviewing Strategies For HR/ER Professionals

Brett Ward, CFI

2-day seminar/1 instructor: $529.00 per attendee
Save 10% per registration for 5 or more attendees.


Meet Brett Ward, CFI

The non-confrontational approach (The WZ Method) was created and developed by WZ in 1982.  For over 30 years the method has proven successful obtaining the truth while avoiding confrontation. This  structured approach for interviewing  provides a new or experienced Human Resources professional a means to increase their effectiveness in this crucial area of their job responsibilities.

This program is a powerful interactive two-day workshop is open to HR/ER professionals, executives and investigators who conduct inquiries into hostile work environment issues, or handle cases involving workplace violence, discrimination and harassment.  This course is taught by using the insights and experiences of the participants to further the workshop’s learning objectives.  The program is supported by videos of WZ instructors conducting live interviews to showcase the techniques taught.

What you’ll learn:

  • Legal Aspects of Interviewing
  • Investigation of Hostile Work Environment Complaints
  • Interpretation of Physical & Verbal Behavior
  • Reducing Resistance (Rationalizations)
  • Interviewing the Complainant, Witnesses & Alleged Offender
  • Causes of Deception During an Interview
  • Non Accusatory Behavioral Interviewing Techniques (The Selective Interview)
  • Handling Verbal & Physical Denials
  • Effective Questioning Techniques

To learn more on how WZ can create a custom program for your organization click here.


Thank you for the training class that you facilitated in Sacramento these last two days.  I really enjoyed the class and appreciate your approach at facilitating this process.  The part I liked best was your demonstrations about how to rationalize and your personal methods for handling situations.  Most instructors tell you how they would handle difficult situations and you demonstrated it.   As a visual person, it helped to see you go through the process not just tell us how to do it.

Your experience with the process was evident and made me truly believe in the art of interviewing/interrogations.  I cannot wait to try out the process and have already started developing my notebook of rationalizations.

I hope to go through one of your advanced classes in the future as I truly believe you are one of the most skilled facilitators I have had the pleasure of attending a class with.

Thank you,

Area Director, Employee Relations and HR Solutions Delivery


2-day seminar/1 instructor: $529.00 per attendee
Save 10% per registration for 5 or more attendees.

HRCI Information:
Title: Workplace Investigative Interviewing Strategies for HR/ER Professionals
Recertification Credit Hours Awarded: 13.50
Specified Credit Hours: General

SHRM Preferred Provider Program:
Title: Workplace Investigative Interviewing Stragegies for HR/ER Professionals
Professional Development Credits (PDCs): 13.50

Attendees earn 14 Continuing Education Credits towards CFI recertification (total of 24 needed)


Group discount Policy:  Group discounts apply when companies register 5 or more attendees for the same seminar at the same location.

For more information or to schedule a seminar please contact Brett Ward, CFI at 1-800-222-7789 x119 or at

Click here and fill out the form to join the WZ mailing list and receive regular updates regarding seminars and other projects from WZ.