This HRCI approved one-day seminar provides practical tools, tips, and techniques to improve interviewing skills, as well as increase the confidence of the interviewer when handling sensitive and complex employee issues. Using interactive exercises and drawing on years of practical experience, our instructors will outline a step-by-step process which can be applied to all types of investigations faced by HR/ER professionals. Learn how to conduct interviews that identify operational loopholes, eliminate innocent employees from suspicion, minimize morale problems, and identify the deceptive without confrontation.
Topics covered include:
- Physical and Verbal Behavior
- Reducing Resistance – The Art of Rationalization
- Effective Questioning Techniques
- Selective Interview Technique
- Handling Potential Confrontation
- Obtaining Thorough Written Statements
To learn more on how WZ can create a custom program for your organization click here.
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Program ID: ORG-PROGRAM-162467
Title: Interviewing for HR/ER Professionals
Start Date: 1/1/2014
End Date: 11/30/2014
Recertification Credit Hours Awarded: 6.75
Specified Credit Hours: General
Attendees earn 7 Continuing Education Credits towards CFI recertification (total of 24 needed)
For more information or to schedule a seminar please contact Brett Ward, CFI at 1-800-222-7789 x119 or at firstname.lastname@example.org