Wicklander - Zulawski and Associates, Inc.

The trusted leader in training for over 25 years.

Social Services Seminars

Collecting Information More Effectively for Case Management

Interviewing Training for Health and Social Services

Case Information is Elusive
Case management begins with the ability to assess a client’s situation and needs. But that largely depends on obtaining information directly from the client or from the people they know, including relatives, friends, neighbors, or coworkers.

These individuals are often unwilling or unable to communicate with social services case workers. Many barriers stand in the way, including languages, cultures, disabilities, and issues of trust.

Trust Produces Truth
WZ trains health and social services personnel to use non-confrontational interviewing techniques that quickly produce accurate information. Our training teaches them to apply a flexible, strategic approach as they question clients and other individuals.

It also shows them how to adapt their client interview techniques to different personalities, challenges, and circumstances. It equips them with the skills they need to overcome hesitation, build trust, and gently uncover the truth.  Our training enables social services personnel to obtain case information more rapidly and reliably, which ultimately leads to more effective service.

WZ Training Courses For Health and Social Services Personnel:

Wicklander-Zulawski and Associates, Inc. | 4932 Main St., Downers Grove, IL 60515 | (800) 222-7789 fax (630) 852-7081 email- info@w-z.com

© 2009 Wicklander-Zulawski & Associates, Inc.
All material associated with the "Wicklander-Zulawski Non-Confrontational Interview & Interrogation Method" is, unless otherwise stated, the property of Wicklander-Zulawski & Associates, Inc. All rights reserved. Copyright and other intellectual property laws protect these materials. Reproduction or retransmission of the materials, in whole or in part, in any manner, for reasons other than personal use, is strictly prohibited without prior written permission of the copyright holder.