Of course, Shane took the ice bucket challenge but also donated to a worthy cause! #StampOutALS
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This article discusses a theory and approach to a modified form of general loss interviews. Before making any practical use of this theory please partner with your respective supervisor and decision- makers at your company to ensure it complies with their guidelines. This is an approach that takes a skilled, experienced interviewer to maneuver through the conversations appropriately.
We have so many resources nowadays to help us identify internal theft or dishonesty. Now we see IP cameras, remote monitoring, exception reporting, biometrics and other technology that provides us with alerts and reports pointing us to who the bad guys are in our company. However, regardless of what technology is out there; sometimes the best resources to identify issues are the employees themselves. They are a wealth of information; anything from knowing who is dating whom or which employee just got a DWI and is in some serious financial trouble. Our employees can provide us with invaluable information initiating an otherwise vague investigation.
Protect the Innocent
A false confession is an admission of guilt in which the confessor is not responsible for the crime. The Innocence Project states that “in about 25% of DNA exoneration cases, innocent defendants made incriminating statements, delivered outright confessions or pled guilty.” They further state, “these cases show that confessions are not always prompted by internal knowledge or actual guilt, but are sometimes motivated by external influences.”
There are three categories of false confessions:
- Voluntary false confessions are given freely. Sometimes they do so to cover for the person responsible, or to gain attention.
- Compliant false confessions are given to avoid stressful situations, avoid punishment, or gain an implied or promised reward. Sometimes people confess to escape what feels like a helpless situation.
- Internalized false confessions are those in which the person actually believes they committed the act.
It would be hard for any of us to imagine the many different fears or the strength of those fears a guilty subject must have during a well-planned interrogation. I think it would be very rare for a subject to have just one fear. Although there is probably one fear they are focused on most, I believe an interrogator
must plan on dealing with multiple fears. It must be noted that the fears a subject has during a business-related interrogation can be much different than during a police custodial interrogation. First, I will discuss the five most common fears during a business-related interrogation. Then, I will show the difference in the order and cause of the change in fears during a custodial interrogation.
1. In a business environment, the first two fears are relatively close. However, I have found that for the majority of employees, their greatest fear is embarrassment and what others will think of them. This is why it is so important that we give the subject the opportunity to save face. If you do everything else right, but fail to allow them to save face, you are very likely going to be dealing with denials. We must keep in mind that this fear reaches beyond the workplace to friends, family, church and community.
First and foremost, the fact that there appears to be somewhat of a “line in the sand” between the Human Resources and the Security Divisions is many things including sad, unnecessary, archaic, wasteful and wrong. Both divisions are equally important. Both divisions play an important and necessary role in the success of any organization, so both divisions must be on the same team for organizations to succeed. The one thing I’ve noticed more than anything is what they seem to have in common: a feeling that tenure inside their respective departments replaces the need for a thorough investigatory prep process (long before speaking to victims, witnesses and suspects). After a speaking engagement at another SHRM conference recently, we were asked to put together a Webinar that focuses on this critical topic, as well as utilize this as the next Blog topic. Well, mission accomplished on both fronts. There are so many things to consider prior to an actual investigatory interview, but let’s start with just five…….
1 – What resources can I use to learn who my subject is? Professional investigators understand that the more they know about the person with whom they are about to have a conversation, the better chance they have of painting a picture as to what potentially caused the act in question to take place.
Brett’s Things to Consider
IAI’s Nashville Elite Training Day provided a number of “Aha” moments within the packed house of attendees. But really, would you expect anything less from the Elite Training Day? It all started with the unveiling of the new IAI logo: a strong futuristic logo for a strong and future thinking organization.
Elite Training Day Content
Our speakers provided great content that can be used immediately upon leaving the event. And from what I saw, some of the content was being used during the event itself. I actually observed a few attendees run outside to call corporate to have them move on some of the items mentioned in the training.
curious about what happened at Elite Training Day
The investigative and accusatory interview can be steeped with challenges throughout the process. One of the most difficult and tedious of those challenges is obtaining a solid written statement from your suspect following their interview; the anticlimactic conclusion to the zenith of your investigation.
In my years of working with WZ and spending time with the Directors and VPs around the world, there seems to be a common thread when asked about specific training needs for their investigative staff. Part of that common thread is the need to obtain better statements from their suspects following the interview process.
Here are four simple tips that can help you to get more substance from the statements you obtain from your suspect:
Click here to read the four simple tips
Chris, Chris Norris here…I just wanted to say I had a great time hosting the IAI Webinar “Guarding Against Complacency” yesterday with more than 200 people attending. What a great turnout from the IAI community!! I also wanted to pass along a very special “thanks” to InstaKey for sponsoring the training event! Don’t forget to check out InstaKey’s new blog: Access Intelligence.
During the Webinar we discussed some key points regarding rationalizations, ORC interviews and writing effective reports. Even Dave Zulawski made a special guest appearance! Thank you Dave. We hope everyone found some value in the Webinar and had some key take-aways from the training.
Click here to read more from Chris
Like many of you, I have built a life that requires an extensive amount of travel. For those of you who don’t travel much, it’s not as glamorous as it appears and can be quite stressful at times. Because of this, I’ve decided to do what I do best: share what I’ve learned the hard way with all of you. However, it’s not quite my style to simply provide you with a list of things to remember when traveling. (Boring) That’s not me at all, and I think you know that. For me, I find it much more intriguing to list for you things you should NOT do when traveling. The shame of all of this, is that I’m speaking from experience – repetitive experience. Here we go (and you’re welcome):
1. Set 1 alarm clock. Guaranteed not to be set to the correct time zone, even with good intentions. And even if it is, your subconscious will have you waking every hour on the hour to ensure that it goes off when it’s supposed to. **Wake up call + Alarm clock * Mobile phone app = Decent shot of rising within an hour of when you had hoped….
2. Promise anyone you’ll call them next time you’re through their backyard. I know we all have good intentions when we tell colleagues “I’ll hunt you down next time I’m through your neck of the woods.” Problem is we get so far behind when we travel, we’re in a constant state of catch up. Evenings for professional travelers are typically spent in hotel rooms behind computers trying to accomplish everything they needed to do while spending time in the field. No sense in hurting anyone’s feelings by making promises that can’t be kept. **Worst case scenario: You promise a friend you’ll see them next time through LA. You (at no fault of your own of course) forget to let them know you’re heading that way. They send you an email that received your Out Of Office claiming “On the West Coast for assignments” They contact your Assistant asking for you and are told “Oh he’s actually out in LA this week for a speaking engagement at the XYZ Conference”. Let’s just say for the sake of argument this has happened once or twice in the past……
Click here to read more of Brett’s Travel Don’ts