The trusted leader in training for over 25 years.
by Shane Sturman and David E. Zulawski
When an employee takes company property, he should be punished. After
all, he was given a job for which he received compensation in exchange
for a fair day's work. However, this thief has stolen not only from
his employer, but has affected the future of the company and coworkers.
Many companies feel the dishonest employee should be prosecuted to deter
other employees from theft, but, is prosecution really a deterrent?
Companies are finding that prosecution of a dishonest employee is not
always the most cost effective path. Often, the employer's cost to prosecute
exceeds the loss caused by the dishonest employee. Undoubtedly, there
is a short term impact on employees who are close to the coworkers arrested
by the police. However, the long term deterrent of prosecution is questionable.
Employees steal because they believe they "won't get caught"
or rationalize that their actions are of little consequence. The "fear
of detection" is the best deterrent. If an employee believes he
will be detected, he is less likely to become involved in dishonest
acts. Rarely, does the dishonest employee consider the consequences
of his action before he acts. Many companies find that reducing the
opportunities for dishonesty through operational controls, employee
awareness programs, and visual deterrents are much more effective in
reducing shrink than making an example of the dishonest employee after
the fact.
There has been no evidence to support the belief that the prosecution
of dishonest employees reduces shrink or prevents other employees from
committing acts of dishonesty. There does not appear to be any difference
in the shrink figures of companies who prosecute and those who do not.
Due to its cost and potential liabilities, more and more companies are
seeking restitution from dishonest employees, rather than prosecution.
These companies are also focusing more of their resources up front to
deter acts of dishonesty, rather than after the fact prosecution.
If the company's goal is to prosecute as often as possible and seek
restitution through the court system, they often discover it, too, can
be a difficult and time consuming process. When the case is won in court
and the subject is ordered to pay restitution, the payments are generally
minimal and spread over a long period of time. The employee may plead
guilty, but contest the total dollar figure of the admission. The burden
of proof to establish the loss then falls on the employer and must be
proved independent of the employee's written statement. Providing independent
proof may require substantial additional investigative time to research
company records to substantiate the company's loss.
Some courts may require the employer and employee to work out an agreed
upon payment plan. The company then acts as a collection agency attempting
to recover restitution from the dishonest employee. If the employee
defaults on a court ordered payment, the company can then turn it over
to a collection agency or go back to court to get a judgment against
the employee. The bottom line is that restitution collected in this
manner can be difficult and costly to obtain.
Regardless of whether a company elects to prosecute or simply obtain
restitution in lieu of the prosecution, the decision should not be based
solely on punishment but rather the return on investment.
A return on investment may be tangible or intangible providing direct
or indirect benefits to the organization. Regardless, the decision of
whether to prosecute or obtain restitution should be made based on a
clear assessment of the needs of the organization.
Shane Sturman is a consultant and David E. Zulawski is a partner in
the investigative and training firm of Wicklander-Zulawski & Associates,
Inc.
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