Douglas E. Wicklander, CFI, CFE - Co-Founder/Senior Partner
Douglas E. Wicklander received his B.S. degree from Athens College, Athens, Alabama, in 1971 and a M.S. degree in detection of deception from Reid College in 1972.
Mr. Wicklander was employed by John E. Reid and Associates from June 1971 to October 1980 as a Director of the Behavioral Analysis Division, polygraph examiner and instructor of polygraph and criminal interrogation. In October 1980, Mr. Wicklander was assigned as a sales representative with Reid Psychological Systems, which markets paper and pencil honesty tests for job applicants and existing employees.
Mr. Wicklander is a founding partner of Wicklander-Zulawski & Associates, Inc. He is a licensed polygraph examiner in the states of Illinois and Indiana. He has personally conducted over 10,000 polygraph examinations and interviews. He has authored a number of papers and has co-authored, with David Zulawski, the text Practical Aspects of Interview and Interrogation, 2nd Edition. Mr. Wicklander also sits on the Advisory Committee of the Center for Interviewer Standards and Assessment and worked to develop the Certified Forensic Interviewer (CFI) certification examination.
David E. Zulawski, CFI, CFE - Co-Founder/Senior Partner
David E. Zulawski, CFI, CFE, is a graduate of Knox College, Galesburg, Illinois. After college, Dave spent two years with the Chicago & Northwestern Railroad as a Special Agent primarily investigating thefts from interstate shipments in northern Illinois. He then accepted a police officer position with the Barrington, Illinois Police Department. As a police officer, his duties included patrol, investigations and evidence technician. He joined the staff of John E. Reid and Associates as a polygraph examiner, seminar instructor and was later named Director of the Police and Fire Applicant Screening Division at the firm.
Dave is a founding partner of Wicklander-Zulawski & Associates, Inc. (WZ) and is responsible for research and development. He is a licensed polygraph examiner in Illinois and has personally conducted over 10,000 interviews and polygraph examinations.
As a Certified Forensic Interviewer (CFI) Dave is Chairman of the Advisory Board of the Center for Interviewer Standards and Assessment and worked to develop the Certified Forensic Interviewer (CFI) certification examination. He is also a member of The Loss Prevention Foundation, and a Certified Fraud Examiner (CFE).
Dave has co-authored the text Practical Aspects of Interview and Interrogation, 2nd Edition, with Douglas E. Wicklander. In addition to the textbook, he has also contributed chapters on interviewing and interrogation for three other books.
Along with Shane Sturman, Dave writes an ongoing column in Loss Prevention magazine on topics relating to investigation and interviewing. Dave has also authored training programs and acted as consultant during the writing and filming of numerous interactive computer video programs relating to interview and interrogation. He has also testified as an expert witness in the areas of interview and interrogation.
Shane G. Sturman, CFI, CPP - Senior Partner, President/CEO
Shane G. Sturman, CPP, CFI, Senior Partner and President/CEO of Wicklander-Zulawski & Associates, Inc. (WZ). He started with WZ in 1994 as a seminar speaker and Co-Director of Investigations. Shane was named Vice President of Operations in 2001 and then President of the firm in 2006. Later, in 2008, he was designated as CEO.
Shane is an internationally recognized speaker on interview and interrogation techniques and has presented thousands of seminars on the topic to federal agencies, law enforcement and the private sector. He has been asked to speak at numerous national and international conferences including the National Retail Federation (NRF), American Society of Industrial Security (ASIS), Food Market Institute (FMI), Retail Industry Leaders Association (RILA) and Eye for Retail – Europe, among others. As an investigator, Shane has personally conducted thousands of interviews and interrogations for both private and public agencies.
Shane started his career with Target Stores in Southern California as a store detective. With over 22 years of experience in loss prevention, he has held many positions including Director of Loss Prevention for Price Savers Membership Warehouse.
Shane received his Bachelor of Science degree in Business Management from the University of Phoenix. Shane is also a member of the American Society for Industrial Security, a member of the ASIS Retail Council, a Certified Protection Professional (CPP), a Certified Forensic Interviewer (CFI), a member of the Center for Interview Standards & Assessment (CISA) Advisory Council and a member of The Loss Prevention Foundation.
L. Wayne Hoover, CFI - Vice President of CFI Programming/Senior Partner
L. Wayne Hoover, CFI, is Senior Partner of Wicklander-Zulawski & Associates, Inc. (WZ) and the International Association of Interviewers (IAI), a company affiliated with WZ, as well as Vice President of Certified Forensic Interviewer (CFI) Programming. IAI provides the certification process for qualified Interviewers and Interrogators to become a CFI.
He is a Certified Forensic Interviewer (CFI) and a member of the CFI Advisory Board, Senior Editor and Publisher for the CFInsider Journal as well as a member of the International Law Enforcement Educators Trainers Association (ILEETA).
Starting his career with WZ in 1991, Wayne has conducted thousands of interviews and interrogations for both the private and public sectors. He has also conducted well over 1000 seminars on Interview and Interrogation Techniques, both domestically and internationally. He has spoken at numerous national and international conferences including the ILEETA Conference, National Child Advocacy Conference (NCAC), National Retail Federation (NRF), Retail Industry Leaders Association (RILA), Food Marketing Institute (FMI), Federal Law Enforcement Training Center (FLETC), and numerous Chapters of the Association of Certified Fraud Examiners (ACFE), among many others.
Wayne was a member of the Illinois Fire & Police Commissioners Association for 6 years and Police Commissioner for the North Aurora, Illinois Police Department. Wayne graduated from Illinois State University in Normal, Illinois where he received a B.S. degree in Criminal Justice. He currently resides with his family in the Chicago area.
Brett L. Ward, CFI - Vice President of Client Relations
Brett L. Ward, CFI, Vice President of Client Relations, is a renowned speaker for Wicklander-Zulawski & Associates, Inc. (WZ), who has led over 850 seminars on Interview & Interrogation Techniques for private, law enforcement and government entities. Mr. Ward, also a consultant for Wicklander-Zulawski & Associates, Inc. has conducted hundreds of investigations throughout the United States for both the public and private sectors. Since employed with WZ, Mr. Ward is a frequently requested speaker at several national organizations’ annual meetings including the National Retail Federation (NRF), American Society of Industrial Security (ASIS), Eye for Retail – Europe, and multiple Labor & Employment Conferences – HR (SHRM). Mr. Ward has extensive training in the government sector including such clients as the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF&E), Federal Bureau of Investigations (FBI), U.S. Bureau of Citizenship and Immigration Service (USCIS), and the Naval Criminal Investigative Service (NCIS) where courses were taught at the Federal Law Enforcement Training Center (FLETC) in Glynco, Georgia.
Brett began his career in corporate investigations in 1988 with the former May Company – Foley’s Division. He held multiple positions throughout his tenure including Area Investigator and Corporate Investigations. Mr. Ward was promoted to Regional Investigations Director over multiple states in 1996 before accepting his position with Wicklander-Zulawski & Associates, Inc. in April 1998. He currently runs the Private Division for WZ, a responsibility including 240+ clients and 150+ contractual and open registration programs annually.
Mr. Ward graduated from the University of Central Oklahoma in Oklahoma City, Oklahoma, and received a BS degree in Finance – Business Administration. Mr. Ward currently lives in Houston, Texas with his son Drew Roderick.
Michael Reddington, CFI - Vice President of Executive Education
Michael Reddington, CFI® is the Vice President of Executive Education for Wicklander-Zulawski & Associates, Inc. (WZ). His expertise as a Certified Forensic Interviewer and passion for new pursuits lead him to establish WZ’s Executive Education Division which integrates interview and interrogation skills, strategies and techniques into business communication training and advisory services. These efforts culminated with the creation of unique sales, negotiation and leadership training programs born from interrogation and developed for business leaders. Michael has been invited to facilitate these training programs to executives across the United States, Canada, Europe, The United Kingdom, Africa and the Middle East.
Staying true to his roots Michael remains very involved in interview and interrogation training and consulting. After leading hundreds of programs, training thousands of participants and speaking at several national conferences he continues to enjoy the opportunity to train and learn from private sector investigators, human resource professionals, educators, law enforcement officers, and federal agents. His energetic presentations are enhanced by the interviews and interrogations he conducts on behalf of clients in both the private and public sectors.
Michael’s first passion has always been teaching. He started his professional journey as a special education teacher and baseball coach in New Hampshire. Prior to joining WZ Michael had a successful loss prevention career including investigative responsibilities across several districts in New Jersey and Connecticut for Sears and earning the title of Investigator of the Year twice while he was with Bloomingdales.
Michael goes well beyond facilitating and advising. He applies content specifically to needs of each client with a humorous and intelligent delivery style. His diligent preparation, attention to the concerns of each participant, and added context drive home the learning objectives. With Michael it’s never a presentation or advisory session, it’s always an experience.
Christopher P. Norris, CFI - Director-Webinars, WZ Europe and International Training
Christopher P. Norris, CFI® – Director, WZ Europe and International Training, in addition to Webinar Director, is a speaker for Wicklander-Zulawski & Associates, Inc. (WZ). Chris has over 27 years of experience in the loss prevention and investigative fields, including living and working in the UK for over a year. He has trained thousands of human resource, audit, loss prevention, security and law enforcement professionals on the art of interview and interrogation and has conducted numerous investigations for both private companies and public agencies. Chris has provided interview training in North America and internationally, including many seminars simultaneously translated into French, Spanish, German and Polish.
Since joining WZ in 2000, Chris has presented at several national meetings including the National Retail Federation (NRF), the Canadian Association of Police Polygraphists, Retail Council of Canada (RCC), Asociacion Nacional de Tiendas de Autoservicio y Departamentales (ANTAD), American Society of Industrial Security (ASIS) and National Child Advocacy Conference (NCAC). He is a regular guest instructor at the Federal Law Enforcement Training Center providing training to the U.S. Immigration and Customs Enforcement Office of Professional Responsibility (ICE OPR), ICE Homeland Security Investigations (ICE HSI), the U.S. Department of State’s Bureau of Diplomatic Security Services, and the Office of Inspector General (OIG) Criminal Investigator and Audit Academies, among others. Chris has even had the privilege and unique task of providing training at the United States Embassy in Kabul, Afghanistan.
Chris began his career as an Asset Protection Officer for Mervyn’s Department Stores in Phoenix, Arizona. He also held Asset Protection Manager and District Investigator positions with Mervyn’s in Tulsa, Oklahoma. Chris has also held positions as Loss Prevention Manager for Saks Fifth Avenue in Chicago, Illinois and Corporate Loss Prevention Manager and Director of Investigations for Merchants Home Delivery Service, Inc. In that position, he was responsible for all investigations, interviews, and awareness programs throughout North America. He also had the unique task of creating hiring protocol programs and recruiting for the company.
Chris holds degrees in Liberal Arts and Business Management, is a member of the American Society for Industrial Security, and is a Certified Forensic Interviewer (CFI®). To qualify for this distinction, a person must pass a standardized examination, which covers a series of topics regarding the interviewing and interrogation process. The CFI demonstrates understanding of legal aspects of interviewing and proficiency in interview preparation, behavioral, analysis, accusatory and non-accusatory interviewing, documentation, and presentation of findings. The objective of this certification program is to create comprehensive, universally accepted professional standards combined with an objective measure of an interviewer’s knowledge of those standards.
Chris holds degrees in Liberal Arts and Business Management, is a member of the American Society for Industrial Security, and is a Certified Forensic Interviewer (CFI®).
Angela M. Nino, CFI - Investigator
Angela Nino, CFI, Certified Forensic Interviewer conducts interviews and investigations as a consultant for Wicklander-Zulawski & Associates (WZ). She is also a seminar speaker for Wicklander-Zulawski Interview and Interrogation training programs and has spoken at numerous conferences including American Society for Industrial Security (ASIS) annual conference, National Retail Federation (NRF) Loss Prevention Conference, The HR Southwest Conference and Central Texas HR Association (CTHRMA).
Angela attended Temple University where she graduated with honors and obtained a Bachelor of Arts degree in Criminal Justice. While attending, Angela rowed for the varsity women’s crew team where she was recognized as First Team Mid-Atlantic All Region and team MVP.
After graduating college Angela planned and organized a major fundraiser for the Police Athletic League in Abington Township which raised over $100,000 in two years. She continued her career as a dispatcher with the Montgomery Township Police Department and the Abington Township Police Department in Pennsylvania.
Angela moved to the private sector as an Executive Team Leader – Asset Protection for Target in the Philadelphia area. Angela was responsible for employee investigations and interrogations for multiple stores as well as external theft and Organized Retail Crime investigations. At Target she was an instructor for Employee Interviewing techniques, Shoplifter Apprehensions and Retail Environment Investigations. Angela also facilitated training for new executives.
Angela continued her career as the Asset Protection Area Manager for Ralph Lauren in New York City where she was responsible for 9 stores, including 3 flagship locations in the Manhattan area. Angela developed training for Asset Protection supervisors and employees that included composing a question and answer review to verify comprehension of company policies and role play exercises to demonstrate understanding of policies in realistic situations.
David Thompson, CFI - Investigator
David Thompson, CFI, is an instructor and Manager of Investigations and Consulting with Wicklander-Zulawski & Associates, Inc. (WZ). He handles a variety of investigations, as well as conducting interviews and interrogations across a wide spectrum of clients and diverse cases. As a speaker for WZ, David has presented at seminars, hosted a variety of webinars as well as conducted live broadcasts of training.
David attended Canisius College, in Buffalo, New York, where he obtained a Bachelor of Arts in Psychology with a concentration in Criminal Justice. While attending Canisius College, David was a scholarship cadet of the Army ROTC program and member of the New York National Guard. David also takes pride in serving his community and was a volunteer coach for Special Olympics in the Western New York Region.
David pursued a career in private sector loss prevention with Kohl’s Department Stores managing districts in the Philadelphia and Central New Jersey markets. During his time at Kohl’s, David helped to develop a training program for high-potential loss prevention supervisors focusing on public-speaking, interviewing and overall leadership skills. David also served as an internal interview training captain throughout the region.
David’s next position was in specialty retailing as a Regional Loss Prevention Manager with Abercrombie & Fitch (A&F). At A&F, David was responsible for shrink control including internal interviews and investigations in multiple states and locations throughout Canada. David was then appointed to the New York State Police Academy in Albany, New York. After attending the Academy, David decided to continue to pursue a career in the private sector to follow his passion of training in the interview and interrogation fields.
David continued his career in loss prevention with Rite Aid where he was focused on shortage reduction and investigating internal theft. He was also responsible for the investigation and control of drugs and their illicit diversion in western New York and Pennsylvania. His responsibilities in the area of drug control included auditing and maintaining compliance with Drug Enforcement Administration (DEA) protocols and controlled substance guidelines.
The diversity of David’s experience within the private sector helps him to conduct thorough investigations and deliver the WZ Interview and Interrogation training program to a variety of clients.
John J. Guzman, CFI - Lieutenant, New Mexico Mounted Patrol
John J. Guzman, CFI, graduated from St. Xavier University in 1973 and received a Master of Science degree in 1984 from Chicago State University. After attending the Reid College in 1977, he was employed by Robert E. Cummins, Inc. as a polygraph examiner and behavioral analysis interviewer. Mr. Guzman worked in the private sector administering polygraph examinations and conducting interrogations until he accepted a position with the Chicago Police Department in 1978. While working with the department, he continued to conduct polygraph examinations for Wicklander-Zulawski & Associates, Inc.
Mr. Guzman was assigned as a uniformed patrol officer until 1981, when he became a member of the elite Special Operations Group and Gang Crime Unit. His assignments included uniform patrol and plainclothes tactical operations. In 1986, he was promoted to the rank of Gang Crime Specialist and investigated gang related criminal activity, including homicides, drive-by shootings, and narcotic trafficking. Mr. Guzman has been qualified as an expert witness and has lectured on street gangs before national gang conferences, law enforcement agencies, neighborhood groups and civic organizations. Mr. Guzman wrote the Gang Reference Book for the Chicago Police Department and was a gang awareness instructor for the department.
After retiring from the Chicago Police Department, Mr. Guzman moved to Albuquerque, New Mexico and continued his law enforcement career by joining the New Mexico Mounted Patrol as a trooper. In 2005 he was promoted to Lieutenant. His duties include uniformed patrol, special investigations and training.
In 2004, Mr. Guzman was elected to the Board of Trustees for the New Mexico Crime Prevention Association. He belongs to the following professional organizations: Toastmasters International – CTM, National Major Gang Task Force, International Association of Latino Gang Investigators, National Association of School Resource Officers and the New Mexico Sheriffs and Police Association.
Lou Tessmann, CFI - Retired Deputy Chief, Waukegan Illinois Police Department
Lou Tessmann, CFI, graduated from the Northeastern Illinois University in with a BA degree in English and Physical Education. Lou recently retired in 2005 as Deputy Chief for the Waukegan (Illinois) Police Department. As a veteran with over 21 years service, his tenure has given him a wide variety of experiences from patrol, to investigations, to training and ultimately Deputy Chief of Police.
Lou retired as a Marine Corps officer. Mr. Tessmann was a combat veteran during Viet Nam and received numerous awards and decorations. Lou began his career as a police officer with the City of Waukegan Illinois assigned to the patrol division. Later, Mr. Tessmann was assigned to the detective bureau for nine years and as a juvenile officer for one year. He recently retired as the Commander of the elite Lake County Major Crime Task Force. The task force works on major criminal investigations relating to homicides, kidnappings, and police involved shootings. Lou has received numerous awards for his accomplishments at the Waukegan Police Department and the Task Force. During his career, he has conducted thousands of interviews and interrogations. Most noteworthy, Mr. Tessmann has obtained over 80 homicide confessions during his career with only three instances where he was unable to obtain a confession from the homicide suspect.
Lou Tessmann is a motivational speaker and delivers high enerty seminars to Police and non-police organizations. He has been a guest speaker on programs such as the Discovery Channel, Real Detectives and America’s Most Wanted.
Lou Tessmann joined Wicklander-Zulawski & Associates, Inc. as an interview and interrogation instructor. Since joining the company Mr. Tessmann has presented programs across the United States. His presentations and obvious experience in interrogations never fail to achieve high marks from the participants.
Mr. Tessmann is a member of numerous professional and training organizations to include:
American Society of Law Enforcement Trainers, International Homicide Investigators Association, and International Narcotics Officers Association to name a few.
Thomas F. McGreal, CFI - Investigator, Cook County Post Conviction/Complex Homicide Investigation Unit
Thomas F. McGreal, CFI, earned a Bachelor of Arts in Criminal Justice from Lewis University and a Masters of Business Administration Degree, with a concentration in Training and Performance Management, from St. Xavier University.
Mr. McGreal retired from the Chicago Police Department as a Homicide Detective with over twenty-nine years of service. Tom’s career included uniform patrol, Special Operations Group, assignment to State’s Attorney’s office and undercover assignments. As a Gang Crime Specialist he was recognized by the Cook County Courts as an expert witness. He also acted as a liaison between the Cook County Jail and the Chicago Police Department.
Tom was assigned to the Detective Division Training Staff and assisted with the coordination and training of newly promoted detectives at the Chicago Police Academy. He was also detailed to the Crime Analysis Unit of the Chicago Police Department collecting statistical information regarding homicides. His varied assignments and depth of experience makes him uniquely qualified to talk about difficult interviews and interrogations.
Tom is presently employed, as an investigator, with the Cook County State’s Attorney’s Office. He is assigned to the Post Conviction / Capital Litigation Unit.
Jeffrey J. Pavletic, CFI - First Assistant States Attorney, Lake County Illinois
Jeffrey J. Pavletic has been a prosecutor with the Lake County State’s Attorneys Office for 18 years. During that time, he has been a criminal trial attorney (approximately 150 jury trials with a concentration on homicide and violent crime), was Chief of the Felony Review Division, and is currently the Chief Deputy State’s Attorney for the Lake County State’s Attorneys Office.
Mr. Pavletic has completed his service special counsel to the U.S. House of Representatives Judiciary Committee in the impeachment of President Clinton. His duties included all aspects of independent counsel review, the impeachment inquiry, presentation of articles of impeachment to the U.S. House of Representatives, all witness interviews and depositions of trial witnesses, and participation in the impeachment trial before the U.S. Senate.
He has received numerous federal, state and local awards. These include the Illinois State Crime Commission State’s Attorney of the Year, Felony Trial Attorney of the Year, and special U.S. House of Representatives Award presented by Congressman Henry Hyde. Mr. Pavletic has been featured on the Today Show, Good Morning America, Court TV, and The Discovery Channel.
Keith Zupec, CFI - Sergeant, Waukegan Illinois Police Department
Keith Zupec is a 15 year veteran of the Waukegan, IL Police Department. He served for two years as a uniformed patrol officer before being promoted to detective in the Criminal Investigations Division. After three years, he was promoted to Patrol Sergeant and then to Supervisor of the Criminal Investigations Division. Currently, Keith is second in command of the Adult Investigations Division and it’s 22 detectives, as well as second in command for the 27-member Waukegan Police Department SWAT Team. Keith also oversees and conducts all training for the members of the SWAT Team.
During his tenure with the Criminal Investigations Division, Keith conducted thousands of interviews and interrogations in over 150 death and homicide investigations. All of his homicide cases have been successfully concluded through either arrests or by outstanding arrest warrants.
Keith has received numerous state and local awards for his law enforcement service. He is a member of the International Homicide Investigators Association, the Illinois Tactical Officers Association, and the National Tactical Officers Association.
Gordon Taylor, CFI Retired Special Agent U.S. Drug Enforcement Administration
James Mackert, CFI
James Mackert, CFI joined WZ in 2013 after a distinguished career as a law enforcement officer and instructor. James served with the Chicago Police Department’s Narcotics and Gang Investigations Section from 1994 to 2007. He then joined the United Nations Police and his duty assignments included the SWAT/Tactical Team for the UN Stabilization Mission in Haiti, Border Protection Details, Close Protection Police and the Planning and Program Unit. From 2008 until 2010, he worked for MPRI and was embedded with a U.S. Army unit to investigate insurgent cells for the Criminal Investigation Division Command in Iraq and Afghanistan. James teaching experience includes instructional positions within the U.S. Army in Tactical Site Exploitation, the United Nations Police Academy, and the Chicago Police & Fire Academy. He retains certifications as an Electronic Criminal Surveillance Overhear I, an Emergency Medical Technician EMT-A, an United Nations Close Protection Instructor and Certified Personal Trainer by National Academy of Sports Medicine. During his tenure with the Chicago Police Department, James received a Unit Meritorous Award, four Complimentary Letters, five Department Commendations and over sixty Honorable Mentions. James currently holds a Top Secret-SCI security clearance. James graduated with honors from Lewis University in Romeoville, IL with B.S. and M.S. degrees in Criminal Justice. He has also earned a Master of Public Administration M.P.A. from Illinois Institute of Technology and a Doctoral of Education Ed.D. Curriculum, Instruction, & Educational Psychology from Loyola University in Chicago.
Brian Killacky Sergeant (Ret.) Cook County State's Attorney's Office, Investigations Bureau and Detective (Ret.) Chicago Police Department
Nancy Jones, MD
Nancy L. Jones, MD obtained her medical degree from Chicago Medical School and did her residency in Anatomic Pathology and Clinical Pathology at the University of Chicago. She also did a residency in Forensic Pathology with the Office of the Medical Examiner of Cook County. Dr. Jones is also certified by the American Board of Pathology in Anatomic and Clinical Pathology and the American Board of Pathology in Forensic Pathology. Dr. Jones joined the Office of the Medical Examiner of Cook County, Chicago, Illinois as an Assistant Medical Examiner in 1986. In July 2007 Dr. Jones was appointed the Chief Medical Examiner of Cook County, Illinois. After retiring from the Medical Examiner’s office in 2012 she continued her practice as an Independent Consulting Forensic Pathologist for Lake and McHenry counties. During her time as a pathologist she has conducted in excess of 10,000 autopsies to determine cause of death. Dr. Jones also has extensive experience testifying in court to establish the cause of death. Dr. Jones’ commitment to teaching spans career days in local schools to medical and legal academic programs. She has extensively spoken on pathology and cause of death in front of lawyers, doctors, and investigators. In addition, Dr. Jones has published numerous articles relating to cause of death and pathology. Nancy, former Chief Medical Examiner of Cook County IL, teaches a 4-hour block on the 4th day on crime scene analysis, forensic pathology, and death certification.